FAQs

Miniatures.com makes use of "cookies", which are small pieces of information that make your shopping experience with us more convenient and personalized. Usage of cookies is in no way linked to any personally identifiable information while on our site. It is these cookies that allow us to maintain your shopping basket and to distinguish the areas of our site that are most popular from those that may need some attention from us. If you set your computer to reject all cookies, you will not be able to use our site.

Javascript is a scripting language used throughout our site for navigation as well as validation functions. If you set your computer to disable scripting, you will not be able to use our site. Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings. It is a good idea to double-check that JavaScript is still enabled if you notice problems using our web site. Additionally, if your JavaScript setting is set to 'Prompt', you may encounter a warning about downloading potentially dangerous scripts from a web site.

To create a miniatures.com account, simply go to "Login / Register," located in the top section of any page, complete the New Customers form and create a password to use for your account login. Your user name is your email address.

When creating a username and password at registration, provide your email address and use a unique combination of letters and/or numbers for your password, avoid using spaces and symbols. Your password must be at least 6 characters long and you must include at least one uppercase letter, lowercase letter, and non-letter.

Our new system uses your email address to provide for better authentication, order history and order confirmation. Please keep your email address up-to-date.

Changing your personal information is quick and easy. After logging in, go to "My Account" then "Manage Address Book". Your information will appear for you to edit accordingly. Once finished, click "save".

Yes, the option to save your shopping cart is available to all miniatures.com account holders. You can shop now, add later and return the next day to submit your order!

A "Wish List" is a place to save your favorite items.

To add an item to your wish list, simply click the "Add To Wish List" button next to the item you would like to add. Then, click "My Wish List" from any point on the site to review your favorites. You can save as many items as you would like in your Wish List. Please note that placing an item in your Wish List does not "reserve" it. You must complete the checkout process in order to guarantee purchase of that item. This is of particular importance when dealing with closeout and sale items which tend to move quickly.

When you are ready to order an item, choose "Add To Cart" to add the item to your Shopping Cart.

With so many on-line accounts these days, it is quite natural to forget your username and password. Remember your email address is your username. To obtain your miniatures.com password, simply click the "Login / Register" button in the top left corner of the home page, then click on "Forgot User Name or Password?" and complete the form. Your password will be emailed to you instantly! If the system was unable to retrieve your password, email us at support@miniatures.com.

Click the logout button in the top left corner. Our site will also automatically log you off after 60 minutes or you can simply close your browser.

Your Bonus Dollar coupon number will appear on your order confirmation email.

To redeem Bonus Dollar credit from a previous online order, first create an order of $75 net (net refers to the subtotal before any shipping or taxes are added) or greater before the expiration date. When checking out you will find a "Bonus Dollar Coupon" box in the "Payment Information" section. Click the "Apply" button associated with the Bonus Dollar certificate you wish to utilize.

A coupon code, also known as a media code, may automatically appear depending upon how you originally came to our site. If you prefer to use an alternate code, simply delete the existing code, type in the code from the promotional piece or the back of the catalog you prefer to use in the coupon code box on the check out or payment page, and click the "apply" button. If no coupon code appears and you do not have a code, simply leave blank. Promotional coupon codes will prohibit you from using Bonus Dollars.

You can use eGift certificates on web orders. A family member or a friend can email an eGift certificate to you!

Removing items from your shopping cart is as easy as 1-2-3. Simply click the delete button next to the item in the shopping cart.

Make sure you are logged into your account. If you are adding items from a list, before proceeding to the next page click add to cart before moving to the next page.

Please contact customer service at 1.800.926.6464, Monday-Friday from 10 a.m. - 5 p.m. (ET) to talk with a customer service representative. We will assist you with placing your order and of course, any internet discounts/promotions will be honored.

To check the status of your order, sign-in, then click "My Account" located in the masthead at the top of the page. Please allow at least 24-hours after submission to view your order placed online. If you do not see your order via this means, contact us via email at support@miniatures.com or call customer service at 1.800.926.6464, Monday - Friday from 10 a.m. to 5 p.m. ET.

All pages that require personal information, such as your name and address, are protected by a secure socket layer protector-often called SSL. SSL encrypts information as it is being entered so that no one else can access the information entered.

Miniatures.com does not permanently save credit card information on any computer system which is directly accessible via the Internet beyond the duration of time required to process an order.

To Be Determined (TBD) will appear under "Order Summary" and on the Shipping line item if you request Two-Day Air delivery (shipping to an address within the 48 contiguous United States) with a dollhouse in your shopping cart or if you are shipping to a Canadian, AK, HI, Am. Samoa, Guam, P.R. or the U.S.V.I. address with a dollhouse in your shopping cart or shipping to any International address. We will contact you via email or phone with your specific Shipping charge. Only after you approve these charges will we charge your credit card and ship the order. If you have additional questions about your shipping charges, please email customer service at support@miniatures.com or call at 1.800.926.6464 Monday - Friday from 10 a.m. to 5 p.m. (ET).

Card Verification Value (CVV) provides an additional level of online fraud protection. The number is located on your credit card and is generally three to four digits long. MasterCard, Visa, Discover - a three digit non-embossed number on the back of the card printed within the signature panel after the account number. AMEX - a four digit non-embossed number on the face of the card, just above the embossed account number.

Yes, after each order, you will receive a confirmation number along with a confirmation email detailing all items ordered and Bonus Dollar information (if applicable).

In order to receive a confirmation number, you must continue through each page until a receipt with your confirmation number is issued.

We pay for shipping on orders $200 net and over!

Locating exactly what you need couldn't be easier! Select from one of the product categories listed to the left (at any time) or enter a keyword or product item number in the search box.

Possibly, first, check the item number and/or keyword entered. If the information matches the product number from the catalog and or word used, then contact us via email at support@miniatures.com or call customer service at 1.800.926.6464 to check the status of that item. The product could be sold out or not yet added to the site.

The website contains the same products and information as the catalog, plus more.

MDF-Medium Density Fiberboard-is a wood-based composite material that draws on the usage of wood fibers, rather than particles or veneers, to produce sheet materials. This type of wood is sturdy and has good weathering properties. MDF features:

• Environmentally sensitive
• Smooth-requires minimal sanding
• Splinter-free
• Uniform thickness
• Harder surface than plywood

Most of our products are 1/12 scale (a.k.a. 1" scale [1" = 1']). All other scales (1/24, 1/48, 1/144, and Playscale) appear in the Shop By Scale section.